Canteen Services

Frontline Defence Services is involved in the provision of canteen and C – store services on 27 Army and Air Force bases across Australia.

Frontline Defence Services directly operates outlets located in QLD, NT, WA and Puckapunyal in VIC.  In an effort to provide more consistent and better quality food offering across the country, Frontline Defence Services partnered in a profit share arrangement with Australian Commercial Catering (ACC) to operate food outlets in NSW, VIC ANS SA.  Frontline Defence Services retains control of these outlets, but ACC run the daily operations.  Outlets in other areas are operated under a Licence to Trade Agreement with individual outlet owners.

Our canteen services aim to provide convenience to Defence Force personnel by providing them with an on base option for meals and convenience items.  This is demonstrated through the provision of Mobile Food Van services on larger bases.

Defence Force Personnel can access basic convenience store amenities through many Frontline stores, as well as large range of meal and snack options.  Many of our outlets also offer a café counter, providing take away coffee and cake options.

These services are all provided with the ultimately goal of providing support to Defence Force Personnel through the return of surplus funds from the canteen services directly to the bases in the form of direct sponsorship, vending commissions and other financial support to individual units and welfare trusts.

Catering

Catering is available through some of our stores for meetings and events held on base. Please download our catering booklet here and contact your local outlet for more information.

Vending Commissions

Frontline Defence Services is responsible for the vending machines located on all Defence Bases throughout Australia. This agreement benefits members through the agreement with our vending partners Coca-Cola Amatil and Smiths. You can find out more about vending commission and how much has been returned to your base here.

The Frontline Network

Services provided by Frontline are designed to enhance the living conditions and social environment of Australian Defence Force members, their dependants and other persons employed in or in connection with Army and Air Force installations and include the following business lines:

- Canteen services comprising food, beverage and convenience items
- Wholesale supply of alcohol and other requirements to messes and clubs
- Vending
- Dry cleaning services
- Postal services
- Fuel and mechanical workshops
- Army Shop the online supplier of Brand Army merchandise
- Military and adventure wear stores

The Frontline network (direct operations and ACC partnership) as at 30 June 2010 included:

- 24 main canteens/cafés including convenience items and dry cleaning at most locations
•- 6 satellite kiosks
•- 1 supermarket/grocery store
•- 1 post office
•- 3 taverns
•- 2 petrol outlets
•- 20 mobile food vans
- total service vending on 42 Defence establishments

In addition to the seven subcontracted canteens and cafés at Victoria Barracks - Sydney, RMC
Duntroon, LWC Canungra, Puckapunyal, RAAF Darwin, RAAF East Sale and Larrakeyah (closed
September 2009), additional services are provided at the major bases through Licenced to Trade
agreements or concessions. These are:

- 15 financial services (Defcredit and ADCU branches)
•- 1 Defence Housing Australia regional office in Darwin (closed 30 June 2010)
•- 26 barber shops or hair and beauty salons